FAQs
As De Berry Reserve continues to flourish and welcome new homeowners into our community, we understand that there might be frequent questions that arise. Here is a helpful guide to address some of the most frequently asked questions regarding our HOA:
If you need to contact us, please follow these guidelines to ensure a timely and effective response:
If you need to contact us, please follow these guidelines to ensure a timely and effective response:
Phone Calls:
Call (512) 806-0444 and leave a detailed message. Include your name, property address and phone number. Please allow 48 hours during normal business hours, Monday through Friday 9:00 AM to 4:00 PM.
Email:
For a quicker response, email staff@louieone.com. Make sure to include your name, property address, and phone number in your email. Allow 48 hours during normal business hours.
Email Notices and NO-REPLY:
If you receive a NO-REPLY email notice, please do not reply to it. Emails sent to the NO-REPLY address are not seen by the HOA. Use the forward button and send your message to staff@louieone.com.
Communication Etiquette:
When speaking with a representative, please refrain from yelling, becoming hostile, using profanity, making threats, or making demands. Our representatives are here to help enforce the CCRs and treating them with respect is important. Remember, they may not be aware of your specific circumstances, so it is best to communicate calmly and professionally.
You can pay your HOA Dues as follows:
New Homes:
For new homes, HOA Dues are paid at closing for the current year.
Subsequent Years:
For subsequent years, HOA Dues will be posted by the end of January. You will receive a notification and invoice for payment, which is expected to be paid within 30 days from the date of the notice.
Here are some common violations within our community:
Unkept Flower Beds and Yards: Ensure your flower beds and yard are well- maintained, with regularly trimmed grass and well-kept landscaping.
Inoperable Vehicles: Vehicles that are not operational should not be parked on the property.
Boats and Trailers: Boats and trailers are not allowed in the community.
Oversized Vehicles: Oversized vehicles, such as RVS and semis, should follow community guidelines for parking and storage.
Unapproved Upgrades: Any modifications or improvements to your property must be approved by the HOA.
Sheds and Patios: Construction of sheds or patios should be in accordance with community guidelines.
Trash Can Visibility: Trash cans should not be visible from roads; consider using a trash can enclosure if needed, please get this approved by the HOA.
To initiate an architectural change within the community, please follow these steps:
Download and Complete Form: Visit our website at www.deberryreservehoa.com to access the Architectural Review form. Download and fill out the form with all the necessary details, including measurements, colors, materials, drawings, and pictures.
Submit the Form: Email the completed Architectural Review form, along with any supporting documents to staff@louieone.com. Make sure to include as much information as possible to ensure a thorough review.
Review and Approval: The submitted form will be presented to the board for review. They will assess the proposed changes based on community guidelines and regulations. Once approved, a copy of the approval will be kept on record in the office.
Notification: You will receive a notification confirming the approval of your architectural change request. Please keep this notification for your records.
Construction: With approval in hand, you are free to proceed with the construction and implementation of the proposed change. This could include projects like landscaping, installing solar panels, adding sheds, extending fences, construction a patio roof, or similar modifications.
The HOA enforces the CCRs (Covenants, Conditions, and Restrictions) through a structured process to ensure compliance and maintain the community’s standards. Here is how the enforcement process typically works:
Random Inspections: The HOA conducts regular drive-through inspections of the community to identify properties that may be in violation of the CCRs. These inspections help to ensure that the neighborhood maintains a cohesive and attractive appearance.
Courtesy Letter: If a property is found to be in violation of the CCRs, the homeowner on record will receive a COURTESY letter. This letter outlines the specific violation and provides a designated time within which the issue must be resolved. The courtesy letter serves as an initial notice and a chance for the homeowner to address the violation without incurring fines.
Violation Notice and Fines: If the homeowner does not remedy the violation within the stipulated time in the courtesy letter, a VIOLATION notice is issued. This notice includes details of the violation, the fine amount, and a deadline for compliance. The first violation typically incurs a fine, such as $50.00. If the same violation occurs again within a six-month period, the fine may increase by $50.00 for each subsequent violation.
Legal Action: If the violation continues to go unaddressed, and fines remain unpaid, the homeowner’s information may be forwarded to the HOA’s attorney for legal action. The homeowner becomes responsible for any associated legal fees. Legal action may involve court proceedings and additional costs.
Property Liens: Unpaid fines and fees are attached to the property and can impede the sale of the house until all outstanding amounts are settled. This encourages homeowners to resolve violations promptly.
Notification: All violation notices are sent via certified and regular mail, and homeowners with an email on file may also receive electronic notifications.
The HOA’s enforcement process is intended to maintain the community’s appearance, uphold property values, and ensure the homeowners adhere to the agreed-upon guidelines outlined in the CCRs. By following the CCRs, homeowners contribute to the overall well-being and aesthetic of the neighborhood and help minimize the need for enforcement actions.
We understand that receiving multiple violation letters from the HOA can be concerning. We would like to provide you with some insight into why you receive multiple letters for violations:
Legal Requirements: The HOA is legally obligated to send all CCR (Covenants, Conditions, and Restrictions) violations through both regular and certified mail. Additionally, if you have provided us with your email address, you will receive an electronic copy of the violation letter. This comprehensive approach ensures that you have ample time, a full 5 days, to address and rectify the violation.
We wanted to clarify our approach to tenant compliance:
Tenant Compliance: Please be aware that according to HOA regulations, homeowners are not permitted to rent their properties until one year after closing. It’s essential to adhere to this timeline to ensure compliance with the community’s guidelines.
Communication Process: To ensure effective communication and adherence to HOA regulations, please note the following:
Correspondence to Homeowner: All official correspondence, including violation notices and communication regarding compliance, will be directed to the homeowner. This ensures that responsible parties are informed of any issues and can take appropriate action.
Accountability for Compliance: Homeowners are accountable for ensuring that their tenants are compliant with HOA regulations. They are responsible for addressing any non-compliance issues and resolving them promptly.
Communication with Tenants: The HOA cannot engage in direct communication with tenants regarding non-compliance issues or details about the property. All communication must go through the homeowner.
Property Maintenance Responsibility: It is the responsibility of the homeowner to maintain the property in accordance with HOA guidelines. This includes addressing any necessary corrections or improvements to ensure compliance.
We’re excited to announce that the community pool will officially open for the summer season on Memorial Weekend. In preparation for the pool opening, the HOA will be distributing access to homeowners that will allow entry to the pool area. To streamline the process and ensure timely communication, we will be sending out an eBlast to all homeowners in the very near future. The eBlast will contain pertinent information for gaining access.
If you have not updated the HOA to give your email and phone number, be sure to do this at your earliest convenience. You can email this information to staff@louieone.com.